FAQ NYC | Black Car Service Questions Answered

Estimated hourly rates: sedan $120/hr, SUV $150/hr, S-Class from $175/hr and Sprinter from $200/hr. Hourly bookings in all four classes have a 3-hour minimum, 3-hour minimums are $360, $450, from $525 and from $600 respectively. Sedan and SUV hourly rates include gratuity and applicable service and card fees, so do not add another 20%. S-Class and Sprinter are starting rates; the booking form confirms your final price, which can vary with taxes, tolls and availability. Longer itineraries are calculated for the full booking duration before rounding; packages, special events and retainers require a written quote. Airport and point-to-point itineraries require a route-specific written quote. Itinerary extras are confirmed on that written quote.

Book online on this site, call (646) 798-6550, or email info@blackcarservice.nyc. Provide pickup and drop-off addresses, date, time, passenger and luggage counts, and the vehicle class you need. Add the flight number for an airport pickup and any child-seat, accessibility, extra-stop, or meet-and-greet requests. Review estimated hourly rates, then confirm the written quote and pickup instructions before you travel. Same-day requests depend on vehicle availability.

Compare the booking format as well as the vehicle. A prearranged transfer covers an agreed itinerary; an hourly reservation covers a block of time. For an app ride, check the selected product and reservation option. Review pickup arrangements, vehicle capacity and cancellation terms before choosing.

Ask dispatch which cards and billing methods apply to your trip. Retail trips are typically paid by credit card when you confirm the reservation. Corporate invoicing, billing codes, and payment terms are confirmed when you open an account. Discuss any specific billing or integration requirements during account setup.

Four classes: Business Sedan, First Class SUV, Mercedes-Benz S-Class, and Sprinter Van. Confirm passenger and luggage capacity for the assigned vehicle before you book. Airport and point-to-point trips require a route-specific written quote. Hourly estimates are $120/hr sedan, $150/hr SUV, from $175/hr S-Class, and from $200/hr Sprinter, each with a 3-hour minimum.

Chauffeurs on BlackCarService.NYC trips are TLC-licensed for-hire drivers. If your company requires additional screening documents, insurance certificates, or confidentiality terms, request them in the written reservation.

Yes — John F. Kennedy International (JFK), LaGuardia (LGA), Newark Liberty International (EWR), Teterboro (TEB) for private aviation, and Westchester County Airport (HPN). Every airport transfer requires a route-specific written quote. We track your flight. Complimentary waiting is 45 minutes for domestic arrivals and 60 minutes for international arrivals, starting when the flight actually lands. Meet-and-greet is available on request and confirmed on the quote.

Call (646) 798-6550 or email info@blackcarservice.nyc to discuss recurring travel, passenger profiles, billing requirements, and the approval process. Confirm invoicing, integrations, and any volume terms in writing before you rely on them. A destination or office mentioned on this site is a service-planning reference, not a claim that the company is a client.

Sedan and SUV bookings receive a full refund when cancelled at least 24 hours before the scheduled pickup time. Sprinter bookings receive a full refund when cancelled at least 72 hours before the scheduled pickup time. Cancellations inside the applicable notice period are charged in full. Mercedes-Benz S-Class cancellation terms are confirmed on the written reservation.

BlackCarService.NYC operates licensed for-hire vehicles with TLC-licensed chauffeurs. If your company requires current insurance certificates, screening documentation, or confidentiality terms, request them from dispatch and confirm them on the written reservation.

Child seats can be requested when you book. Share the child’s age, height, and weight, plus the seat type requested, so dispatch can confirm availability and vehicle fit. Availability depends on the booking window and the vehicle class. New York State child-restraint rules still apply to your party.

Meet-and-greet means the chauffeur waits inside the arrivals area holding a sign with your name, after customs on international arrivals. For curbside pickup, follow the airport-specific meeting instructions confirmed for your reservation. Request meet-and-greet when you book and confirm the meeting point, contact procedure, and any fee on the written quote. Complimentary waiting still starts when the flight actually lands: 45 minutes domestic, 60 minutes international.

Yes. We track your flight when you provide the flight number. Complimentary waiting starts when the flight actually lands — 45 minutes for domestic arrivals and 60 minutes for international arrivals. Extra waiting is billed for the actual additional minutes at the applicable rate for your selected vehicle. Your reservation confirms the pickup location and contact instructions.

Yes. Multi-stop itineraries are usually booked as hourly charter: $120/hr sedan, $150/hr SUV, from $175/hr S-Class, and from $200/hr Sprinter, with a 3-hour minimum. Confirm every stop, waiting, and the vehicle class on the written quote. Round-trip and return-leg pricing is confirmed in your quote. Adjustments after you confirm depend on vehicle availability.

If the trip needs confidentiality terms, a quieter assignment, or a specific vehicle class such as the S-Class, say so when you book and confirm those terms on the written reservation. Review passenger count, luggage, and pickup instructions the same way you would for any other reservation.